On this page
This Privacy Policy explains what personal information Frozena collects, how we use it and the choices you have. We only collect what we need to run the store and serve you.
At a glance
- We collect the details needed to process and deliver your order
- Payments are handled by PayPal; we never see or store your full card details
- We do not sell your personal information
- You can ask to access, correct or delete your data at any time
Who we are
frozena.shop (“Frozena”, “we”, “us”) is an online store selling solar generators, home battery systems, batteries and solar inverters to customers in the United States. Our business address is Tamar View, Avery Way, Saltash PL12 6LD, United Kingdom, and our US fulfillment center is at 355 Brewer Lake Rd, Orrington, ME 04474, United States.
Information we collect
Information you give us
- Name, email address and phone number
- Shipping and billing address
- Order details and messages you send us
- Account details, if you create an account
Information collected automatically
- Technical data such as IP address, browser and device type
- Pages visited and actions on the website, such as items added to the cart
- Information stored in cookies (see below)
How we use your information
- To process, ship and track your orders
- To send order confirmations, shipping updates and replies to your questions
- To handle returns, refunds and warranty requests
- To prevent fraud and keep the website secure
- To improve our website and product range
- To send marketing emails, only if you have opted in; you can unsubscribe at any time
- To meet our legal, tax and accounting obligations
Payments
Payments are processed by PayPal. Your payment details are entered on PayPal’s secure systems and handled under PayPal’s privacy statement. We receive confirmation of payment and the details needed to complete your order, but never your full card number.
International transfers
Our business is based in the United Kingdom and our orders are fulfilled in the United States, so your information may be processed in both countries. We take reasonable steps to protect it wherever it is processed.
How long we keep your information
We keep order information for as long as needed to fulfil the order and to meet legal, tax and accounting requirements. Account information is kept until you ask us to delete your account.
Your rights
You can ask us to:
- Tell you what personal information we hold about you
- Correct inaccurate information
- Delete your information, unless we must keep it for legal reasons
- Stop sending you marketing emails
Depending on where you live, such as California, you may have additional rights under local privacy laws. To make a request, email support@frozena.shop. We will not treat you differently for exercising your rights.
Security
The website uses an encrypted HTTPS connection, and we take reasonable measures to protect your information. No method of transmission over the internet is completely secure, but we work to keep your data safe.
Children
Our store is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date of the last update at the top.
Contact us
- Emailsupport@frozena.shop
- BusinessTamar View, Avery Way, Saltash PL12 6LD, United Kingdom
- US fulfillment355 Brewer Lake Rd, Orrington, ME 04474, United States