On this page
This policy explains where we ship, how much shipping costs and how long it takes for your order to arrive.
At a glance
- Free shipping on every order, with no minimum spend
- We ship to addresses in the United States only
- Orders are delivered in 4 to 6 business days: 1 to 2 days to prepare your order and 3 to 4 days in transit
- Orders ship from our US fulfillment center in Orrington, Maine
- You receive a tracking number by email when your order ships
Where we ship
We ship to addresses within the United States. We do not ship internationally at this time.
Some generators are not CARB-approved and cannot be shipped to California. This is clearly stated on the product page, and orders for these items cannot be placed with a California shipping address.
Shipping cost
Shipping is free on all orders. There is no minimum order value and no handling fee. The shipping cost shown at checkout is always $0.00.
Delivery time
Orders are delivered in 4 to 6 business days after payment is confirmed. We prepare and hand your order to the carrier within 1 to 2 business days, and transit takes 3 to 4 business days.
Business days are Monday to Friday, excluding US federal holidays. Orders placed on weekends or holidays start processing on the next business day.
Large items and freight delivery
Home battery systems, large inverters and multi-unit kits may ship on a pallet by freight carrier. The carrier contacts you to schedule a delivery appointment, and delivery is made curbside or to the end of your driveway. Please make sure someone is available to receive the delivery and inspect it before signing.
Lithium battery shipments
Lithium batteries are shipped by ground in packaging that meets carrier and Department of Transportation requirements. They cannot be shipped by air or to PO boxes.
Order tracking
When your order ships, we email you the tracking number so you can follow the delivery. If you have not received tracking information within 2 business days of placing your order, please contact us.
Delays
Deliveries can occasionally be delayed by carrier volume, weather or other events outside our control. If your order is delayed, we keep you informed by email.
Shipping address
Please check that your shipping address is complete and correct at checkout. If you notice a mistake, contact us as soon as possible. We can change the address as long as the order has not shipped yet.
Damaged or missing deliveries
Please inspect your order when it arrives and note any visible damage on the delivery receipt. If an item is damaged, or a package is marked as delivered but you did not receive it, contact us with your order number and photos where possible. We will arrange a replacement or refund as described in our Refund Policy.
Contact us
- Emailsupport@frozena.shop
- Ships from355 Brewer Lake Rd, Orrington, ME 04474, United States
- BusinessTamar View, Avery Way, Saltash PL12 6LD, United Kingdom