Privacy policy

Last Updated: August 29, 2026

This Privacy Policy explains how frozena.shop ("we," "us," "our," or the "Company") collects, uses, stores, and protects personal information when you visit our website, place an order, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

Full name
Billing and shipping address
Email address
Telephone number
Payment and transaction information
Order details and purchase history
Information you provide when contacting customer support
Information you provide when submitting a return, refund, warranty, or product-support request

We may also automatically collect certain information when you visit our website, such as:

IP address
Browser type and device information
Operating system
Pages visited
Referring website or source
Date and time of website visits
Website usage and interaction information
Cookies and similar technologies

We only collect information that is reasonably necessary for our business operations and the purposes described in this Privacy Policy.

2. How We Use Your Information

We may use personal information to:

Process and fulfill orders
Process payments
Arrange shipping and delivery
Provide order confirmations and shipping updates
Respond to customer inquiries
Process returns, refunds, replacements, and warranty requests
Provide customer support
Maintain and improve our website and services
Detect, prevent, and investigate fraud or unauthorized activity
Comply with legal and regulatory obligations
Maintain business and transaction records
Send marketing communications where permitted by law and where you have provided any required consent

We do not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

3. Payment Information

Payments may be processed by third-party payment providers.

We generally do not store complete payment card numbers on our own systems. Payment information may be collected and processed directly by the applicable payment provider in accordance with its own privacy policy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide functionality, remember preferences, understand website usage, improve performance, and support marketing activities.

Cookies may include:

Essential cookies required for website functionality
Analytics cookies used to understand website traffic and performance
Preference cookies used to remember settings
Marketing or advertising cookies, where applicable

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

You may be able to control or disable cookies through your browser settings or available cookie-consent tools. Disabling certain cookies may affect website functionality.

5. Analytics and Third-Party Services

We may use third-party services to help operate our website, process payments, analyze traffic, provide customer support, deliver products, or support marketing activities.

These third parties may process personal information on our behalf or independently according to their own privacy policies.

Examples may include:

Website hosting providers
E-commerce platforms
Payment processors
Shipping and logistics providers
Warehouses and fulfillment providers
Analytics providers
Customer service platforms
Email service providers
Advertising and marketing platforms

We aim to work with service providers that maintain appropriate security and privacy practices.

6. Sharing Personal Information

We may share personal information with third parties when reasonably necessary to operate our business, including:

Payment processors
Shipping and delivery companies
Warehouses and fulfillment providers
Technology and hosting providers
Customer support providers
Analytics and marketing service providers
Professional advisers
Government authorities or law enforcement where legally required

We do not sell your personal information as a standalone product.

We may disclose information when necessary to comply with applicable law, enforce our agreements, protect our rights, prevent fraud, or protect the safety of our customers and others.

7. International Data Transfers

Because we may sell products to customers in the United States, United Kingdom, and other countries, and may use service providers located in different countries, your personal information may be transferred to, stored in, or processed in countries other than the country in which you reside.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including processing orders, providing customer service, resolving disputes, maintaining business and transaction records, and complying with legal, tax, accounting, and regulatory requirements.

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information in certain circumstances
Request restriction of certain processing
Object to certain processing
Request portability of certain information
Withdraw consent where processing is based on consent
Opt out of certain marketing communications

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant email or by contacting us.

These rights may be subject to exceptions and limitations under applicable law.

11. United Kingdom and European Privacy Rights

If you are located in the United Kingdom or another jurisdiction where applicable data-protection laws provide additional rights, we will handle your personal information in accordance with those applicable requirements.

Where required, we will identify the applicable legal basis for processing personal information, which may include:

Performance of a contract
Compliance with a legal obligation
Legitimate interests
Consent

If you believe your privacy rights have been violated, you may have the right to lodge a complaint with the applicable data protection authority in your jurisdiction.

12. United States Privacy Rights

Privacy rights vary between U.S. states.

Depending on your state of residence and applicable law, you may have rights concerning access, correction, deletion, portability, or certain types of sharing or processing of personal information.

We will honor applicable state privacy rights and provide any legally required notices or methods for exercising those rights.

13. Children's Privacy

Our website is not intended for children under the age required by applicable law to provide consent to online services.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

14. Marketing Communications

If permitted by applicable law, we may send you promotional emails about our products, offers, and services.

Where consent is required, we will obtain your consent before sending marketing communications.

You can stop receiving promotional communications at any time by clicking the unsubscribe link in the email or contacting us at support@frozena.shop.

Please note that you may still receive essential transactional communications, such as order confirmations, shipping notifications, and customer-service messages.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically.