Terms of service

Last Updated: August 29, 2026

Welcome to frozena.shop. These Terms of Service ("Terms") govern your use of our website and your purchase of products from us.

By accessing or using our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

1. About Us

frozena.shop

United States Address:
355 Brewer Lake Rd Orrington, ME 04474 United States

United Kingdom Address:
Tamar View Avery Way Saltash PL12 6LD United Kingdom

Email: support@frozena.shop

Our products may be fulfilled from applicable fulfillment locations depending on the destination and product ordered.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities

• Attempt to gain unauthorized access to our systems

• Interfere with the operation or security of the website

• Copy, reproduce, or exploit website content without permission

• Submit false, misleading, or fraudulent information

• Use the website in a way that could damage our business, systems, or customers

We reserve the right to suspend or restrict access to our website where reasonably necessary to protect our business, customers, or website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, measurements, colors, and other information displayed on our website are accurate.

However, product images may vary slightly from the actual product due to screen settings, lighting, photography, manufacturing variations, or other factors.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4. Product Availability

All products are subject to availability.

We reserve the right to limit quantities or discontinue products at any time.

If a product becomes unavailable after you place an order, we will contact you and may offer an appropriate alternative or refund, as applicable.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to refuse or cancel an order where reasonably necessary, including in situations involving:

• Product availability issues

• Pricing or listing errors

• Suspected fraud or unauthorized transactions

• Incorrect customer or shipping information

• Technical errors

• Other legitimate business or legal reasons

If we cancel an order after payment has been received, we will arrange an appropriate refund.

6. Prices and Payment

Prices are displayed on our website and may change from time to time.

The price applicable to your order will generally be the price displayed at the time you complete your purchase, subject to obvious pricing or technical errors and applicable law.

Payment must be successfully received before an order can be processed.

We may use third-party payment processors to securely process transactions. Your payment may therefore be subject to the payment provider's own terms and policies.

7. Shipping and Delivery

Our standard estimated shipping time is 5–7 business days, unless otherwise stated on the product page or at checkout.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delays may occur because of carrier issues, weather, holidays, customs procedures, incorrect shipping information, or circumstances outside our reasonable control.

Please refer to our Shipping Policy for additional information regarding shipping, tracking, delivery, and damaged or missing packages.

8. Product Delivery Requirements

Customers are responsible for ensuring that the delivery address is suitable for receiving the ordered product and that there is reasonable access for delivery.

Depending on the product and delivery service, delivery may be made to a specified delivery point rather than inside the customer's home.

Customers should review the applicable delivery information before purchasing and contact us if they have questions about delivery access.

9. Returns, Refunds, and Cancellations

Returns, refunds, and cancellations are governed by our Refund & Return Policy.

Nothing in these Terms limits any mandatory consumer rights or remedies available under applicable law.

Customers in the United Kingdom and other jurisdictions with statutory consumer protections retain any rights that cannot legally be excluded or restricted.

10. Product Use

Customers are responsible for following all product instructions, safety information, installation requirements, and manufacturer recommendations supplied with the product.

Before using or installing a product, customers should ensure that the product is suitable for the intended purpose and location and that any applicable requirements are satisfied.

We are not responsible for damage resulting from improper installation, unauthorized modifications, misuse, failure to follow instructions, or use contrary to applicable safety requirements, except where liability cannot legally be excluded.

11. Warranty

Where a product is supplied with a manufacturer's or seller's warranty, the applicable warranty terms will apply.

A warranty does not generally cover damage resulting from misuse, improper installation, unauthorized modifications, accidents, normal wear and tear, or failure to follow product instructions, except where applicable law provides otherwise.

Any warranty terms do not limit statutory rights relating to defective or non-conforming goods.

12. Intellectual Property

All content on our website, including text, graphics, logos, photographs, product descriptions, designs, trademarks, and other materials, is owned by or licensed to us unless otherwise stated.

You may access and use website content for personal and lawful shopping purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by law.

13. User Content

If you submit reviews, comments, photographs, testimonials, or other content to us, you represent that you have the right to provide that content and that it does not violate the rights of another person.

By submitting content, you grant us permission to use, reproduce, display, and distribute that content for legitimate business purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, offensive, defamatory, or otherwise inappropriate.

14. Third-Party Services and Links

Our website may use third-party services and may contain links to third-party websites.

Third-party services may include payment processors, shipping providers, analytics services, advertising platforms, and other technology providers.

We are not responsible for the content, policies, security, or practices of third-party websites or services.

Your use of a third-party service may be subject to that provider's own terms and privacy policy.

15. Disclaimer

To the maximum extent permitted by applicable law, our website and its content are provided on an "as available" basis.

We do not guarantee that the website will always be available, uninterrupted, error-free, or completely secure.

Nothing in these Terms excludes or limits warranties, guarantees, conditions, rights, or remedies that cannot legally be excluded or limited.

16. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or products.

Nothing in these Terms limits or excludes liability for matters that cannot legally be limited or excluded, including applicable consumer rights, fraud, or liability for death or personal injury caused by negligence where such limitation would be unlawful.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website, violation of these Terms, or misuse of our products.

This provision does not apply to the extent that applicable consumer protection law prevents such responsibility from being imposed.

18. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

By using our website, you acknowledge that personal information may be collected and processed as described in that policy.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, website, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date above.

Your continued use of the website after updated Terms are posted means that the updated Terms will apply to future use of the website, to the extent permitted by law.

20. Governing Law

These Terms will be governed by the applicable laws relevant to the transaction and your statutory consumer rights.

Nothing in these Terms is intended to deprive consumers of mandatory protections or rights available under the laws of the country or jurisdiction in which they reside where those protections cannot legally be excluded.

21. Disputes

If you have a concern regarding an order or product, please contact us first so that we can attempt to resolve the issue directly.

You can contact us at:

Email: support@frozena.shop

We will make reasonable efforts to resolve customer complaints and disputes fairly and promptly.

22. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed to the minimum extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

23. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and any other policies expressly incorporated into these Terms, constitute the terms governing your use of our website and purchases from us, subject to applicable law.

24. Contact Us

If you have questions about these Terms of Service, please contact us:

frozena.shop

United States Address:
355 Brewer Lake Rd Orrington, ME 04474 United States

United Kingdom Address:
Tamar View Avery Way Saltash PL12 6LD United Kingdom

Email: support@frozena.shop