Shipping policy

Last Updated: August 29, 2026

Thank you for shopping with frozena.shop. We ship our products to customers in the United States and United Kingdom. Please review the information below regarding our shipping process, delivery times, and related policies.

1. Shipping Locations

We currently ship orders to addresses within:

United States
United Kingdom

Orders are fulfilled from our warehouse or fulfillment locations depending on the destination.

United States Address
355 Brewer Lake Rd Orrington, ME 04474 United States

United Kingdom Address
Tamar View Avery Way Saltash PL12 6LD United Kingdom

2. Processing and Shipping Time

Our standard shipping time is approximately 5–7 business days.

Shipping time begins after your order has been successfully processed and dispatched. Orders may require additional processing time before shipment.

Please note that delivery times are estimates and may vary due to circumstances outside our control, including carrier delays, severe weather, holidays, customs procedures, incorrect or incomplete delivery information, or other unforeseen circumstances.

3. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

If free shipping is offered for a particular product or order, the applicable shipping terms will be shown on the product page or during checkout.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, when tracking is available.

Please allow some time for tracking information to become active after the carrier receives and scans your package.

5. Delivery Delays

While we aim to deliver orders within the estimated 5–7 business day timeframe, we cannot guarantee a specific delivery date.

Delays may occur because of:

Carrier or transportation delays
Severe weather
Public holidays
Customs or import procedures
Incorrect or incomplete shipping addresses
Unforeseen logistical or operational issues

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us so we can assist you.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.

Please contact us as soon as possible if you notice an error in your shipping information after placing an order. We will do our best to accommodate address changes before the order is shipped, but we cannot guarantee that changes can be made after dispatch.

7. Damaged or Missing Packages

Please inspect your shipment when it arrives.

If your package appears damaged, please document the damage with photographs and contact us as soon as possible at support@frozena.shop.

If your package is marked as delivered but you have not received it, please contact us so that we can help investigate the delivery with the shipping carrier.

8. International Orders and Customs

For orders shipped to the United Kingdom or United States from the applicable fulfillment location, any applicable taxes, duties, customs fees, or other charges will be handled according to the shipping and tax terms presented at checkout and applicable law.

If customs or government authorities require additional information from the customer, delays may occur.